Q1:At which stations can l use the 'Tap to Ride' service?
A1:
The 'Tap to Ride' service is available at all 27 subway lines (including 2 airport lines, Xijiao Line and Yizhuang T1 Line) as well as Suburban Railway Line S2.
Q2:
What are the cards that can be used for the 'Tap to Ride' service?
A2:
Available: Overseas-issued Mastercard. Soon be available: Domestic-issued single-branded new China Mastercard cards
Q3:
Can l 'Tap to Ride' with my mobile devices?
A3:
Yes, mobile devices such as smartphone and smart watch that are linked with overseas-issued Mastercard cards are good to 'Tap to Ride'.
Q4:
Where do l need to tap my card?
A4:
At lines that support ‘Tap to Ride‘, all gates at all stations are available to ‘Tap to Ride‘. To enter/exit the station, you only need to tap your card or mobile device on the contactless payment signage at the gates.
Q5:
Can one card be used by multiple people to 'Tap to Ride'?
A5:
One specific card can only be used by one single person to 'Tap to Ride'. For the access of multiple people, please come to the ticket machine or counter to purchase the tickets with your bankcard.
Q6:
What do l suppose to do if the 'Tap to Ride' fails and my access is denied?
A6:
You can buy a ticket at the ticket machine or counter, or contact the on-site staff for assistance.
Q7:
How does 'Tap to Ride' with bankcard charge?
A7:
'Tap to Ride' with overseas-issued bankcard fares are as same as the standard fare of Beijing rail transit.
Q8:
Why do l receive many different payment notifications for only one trip?
A8:
To ensure a smooth journey, pre-authorization will be proceeded when you enter the station; While the actual fare will be charged, and the pre-authorization will be canceled when you exit.
Q9:
Do children need tickets?
A9:
Children who are 1.3 meters tall and below are free to ride the rail transit. These children must be accompanied by adults, and the adults must pay for the ride.
When an adult leads one child who is 1.3 meters tall or below tcride the rail transit, he/she shall access the gates by following the rule of "children in front, adults at back".
When an adult leads more than one child who are 1.3 meters tall and below to ride the rail transit, please contact the onsite staff.
Q10:
What should l do if l have questions about the charges?
A10:
If you have any questions about the charges, please contact the issuer of your card.